Peerless Hotels - Mission & Vision
The principles that have guided Peerless Group of Hotels since 1993 — in every guest interaction, every decision and every team.
Our Vision
To drive trust, profitable growth and pride of belonging, for delivering sustainable stakeholder value.
Our Mission
To provide our guests with enriching, indigenous and memorable experiences through highest standards of service, delivering best in class efficiencies and creating superior value for all our stakeholders — customers, shareholders, partners, employees and society.
Our Core Values
What Guides Our Thoughts and Actions
Since its inception in the year 1993, Peerless Group of Hotels has always been a values-driven organisation. These values guide us in all our thoughts and actions.
Ownership
- Take end-to-end accountability for what we do.
- Drive execution excellence — individually as well as in teams.
Customer First
- Do what is best for the customer.
- Delight the customer.
- Obtain feedback to continuously improve.
People-Centric
- Encourage performance of individuals and teams towards meritocracy.
- Ignite passion and feel happiness at work; celebrate success.
- Attract and protect talent and mentor to grow.
Aspirational
- Have high aspirations for growth and returns.
- Innovate big and experiment; have courage to fail and learn.
Ethical and Trustworthy
- Do what is right, not what is easy.
- Pursue sustainable gains instead of short-cut returns.
Our Gold Standards
14 Commitments to Every Guest
Treating Every Guest as God
I commit to always practice our organisation’s motto of ‘Treating Every Guest as God’.
I will always adhere to the core values of the organisation: Ownership, Customer first, People-centric, Aspirational, Ethical and Trustworthy.
I will always create an impeccable first impression on our guests.
I will always follow “The Peerless Look” as a benchmark for my grooming standards.
I will always greet our guests warmly addressing by his/her name, with a positive smile and eye-contact.
I will always accompany the guest whenever approached for directions rather than just showing him/her the way.
I will always ensure “Guest Delight” by providing exceptional service and anticipating all guest needs.
I believe in ensuring guest retention through ‘Peerless Recovery’ by owning every guest problem received by me and resolving it.
I will maintain extreme professionalism and courtesy whenever receiving or handing over articles to guests (Passports, credit cards, key-cards etc.).
I will always adhere to “The R.I.G.H.T Way” (Telephone etiquettes).
I will create a lasting impression on our guests while bidding them goodbye to ensure repeat visits.
I will always help my colleagues who are directly in guest contact even if I am not.
‘Peerlessness’ experience is what I will always offer our guests as an ambassador of Peerless Hotels.
I will always uphold & accomplish the above with dignity, integrity & transparency.
Governance
Salient Points from Code of Conduct
The code of conduct is applicable to all employees, KMPs, MD and Directors of Peerless Hotels Limited, and underpins how we work with each other, our guests and our stakeholders.
The code of conduct is applicable to all employees, KMPs including MD & Directors of PHL.
Proactive compliance of COC by maintaining highest standard of honesty, integrity, fairness & ethical conduct.
Ensure proactive compliance of laws, by way of stationery fillings, reporting & highlighting non-compliance of employees’ business partners, vendors and other stakeholders.
Align every action and decision to ethical values, by reporting any illegal or unethical behaviour.
No employee/associate/KMP/Director will serve as employee/consultant/advisor of any other company that may or may not compete with the company.
Employees/KMPs/Directors should neither receive nor offer directly or indirectly any benefit/gift from/to any business associates which is intended or can be perceived to obtain favours from company or other party.
Prioritise commitment to (“Company”) and its key stakeholders.
Maintain confidentiality of information.
Use Company’s assets judiciously.
Respond to inquiries from the Press and Social Media as per the designated empowerment matrix of the organisation.
Respect all individuals.
Promote diversity and equal opportunities.
Drive a culture of prioritizing Environment, Health & Safety and Sustainability.
Drive to keep the workplace a Gender Friendly Workplace.